Privacy Policy

At Weelbaro Technologies Limited (“Weelbaro”, "we", "us", "our"), we are committed to protecting the privacy and security of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing mobile application and related services (the "Service"). We will not disclose your personal information to any third parties. Safeguarding your private data is our utmost concern. This Privacy Statement pertains to us outlining the collection and utilization of data. The App serves as a platform for information and booking reservations. By utilizing the App, you agree to the data practices outlined in this statement.

Weelbaro may gather personally identifiable information, including your name, address, telephone number, and email address. If you make a purchase of Weelbaro’s products and services, we will collect billing and credit card details. This information is utilized to finalize the purchase transaction. Additionally, Weelbaro may collect anonymous demographic data that is not unique to you, such as your age, gender, associated addresses, company name, preferred routes, and commuting frequency. We may also collect further personal or non-personal information in the future. Information regarding your computer hardware and software may be automatically gathered by Weelbaro. This data can encompass: your IP address, browser type, domain names, access times, and referring website addresses. This information is employed for the operation of the service, to uphold the quality of the service, and to provide general statistics concerning the use of the App. Please be aware that if you disclose personally identifiable information or sensitive personal data directly through Weelbaro’s public message boards, this information may be collected and utilized by others. Weelbaro encourages you to examine the privacy statements of any websites you choose to link to from Weelbaro, so that you can comprehend how those websites collect, use, and share your information. Weelbaro is not liable for the privacy statements or other content found on websites external to the Weelbaro website.

Weelbaro gathers and utilizes your personal information to manage its website(s) and provide the services you have requested. Additionally, Weelbaro may use your personally identifiable information to notify you about other products or services offered by Weelbaro and its affiliates. Weelbaro may also reach out to you through surveys to gather your feedback regarding current services or potential new offerings. Weelbaro will never sell, rent, or lease its customer lists to third parties! Occasionally, Weelbaro may contact you on behalf of external business partners regarding specific offerings that may interest you. In such instances, your unique personally identifiable information (email, name, address, telephone number) will not be shared with the third party. Weelbaro may share data with trusted partners to assist in conducting statistical analysis, sending you email or postal mail, providing customer support, or coordinating deliveries. All such third parties are strictly prohibited from using your personal information except for the purpose of delivering these services to Weelbaro, and they are obligated to uphold the confidentiality of your information. Weelbaro may monitor the websites and pages that our users visit within Weelbaro, to ascertain which Weelbaro services are the most favored. This information is utilized to provide tailored content and advertising within Weelbaro to customers whose behavior suggests an interest in a specific subject area. Weelbaro will disclose your personal information, without prior notice, only when mandated by law or in good faith belief that such action is necessary to: conform to the directives of the law or comply with legal processes served on Weelbaro or the site; protect and defend the rights or property of Weelbaro; and, act under urgent circumstances to safeguard the personal safety of users of Weelbaro, or the public.

We collect information in the following ways: 1.1 Information You Provide Registration Data: Name, email address, NIN, phone number, password, and other registration details. Profile Information: Profile picture, vehicle details (for drivers), preferences. Payment Information: Payment methods (e.g., card details, linked via secure payment processors), transaction data. Ride Requests: Pickup/drop-off locations, route preferences. Communications: Messages, feedback, support inquiries. 1.2 Information Collected Automatically Location Data: GPS location for ride pickup/drop-off, may include real-time location for ride tracking (with permissions). Device Information: Device type, OS, app version, unique identifiers (subject to permissions). Usage Data: Interaction patterns, ride history, ratings. Cookies/Tracking Technologies: We may use cookies/analytical tools for improving Service experience (where applicable). 1.3 Information from Third Parties Partners/Integrations: Data from integrations (payment gateways, social media logins if offered). Publicly Available Information: As permitted by law.

We use collected information for: Providing Services: Facilitating rides, matching riders/drivers, payments. Safety and Security: Screening, fraud prevention, safety measures. Improving Services: Analytics for service enhancement. Communication: Notifications, updates, support responses. Personalization: Tailoring experiences. Compliance/Legal: Meeting legal obligations, dispute resolution.

We may share information: Service Providers: Third-party vendors (payment processors, analytics providers) for Service operation. Drivers/Riders: Necessary ride details for service fulfillment. Legal Requirements: Law enforcement, regulators, courts if compelled by law. Business Transfers: In mergers/acquisitions (subject to notice). Consent: Where you've consented.

We implement reasonable security measures to protect data, including: Encryption: For data transmission where applicable. Access Controls: Restricting access to authorized personnel. Regular Reviews: Security practices assessments.

Permissions: Manage permissions via device settings (e.g., location). Account Settings: Update preferences where available. Opt-Outs: As applicable for communications/marketing (subject to legal requirements). Data Access/Correction: You may request access/correction subject to applicable laws.

Usage: Location data is critical for ride coordination. Permissions: Typically require device permissions for access.

Secure Processing: Often via PCI-DSS compliant third-party processors. Storage: We may store limited payment data (e.g., masked card info for convenience).

Our Service is not directed to individuals under 18. We do not knowingly collect data from minors.

Data may be transferred/transacted in countries for operational purposes; we apply safeguards as required.

We may update this Privacy Policy; changes are effective upon posting.

For privacy-related inquiries, contact us at: Email: privacy@weelbaro.com Address: 5 redemption Crescent, Gbagada, Lagos